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Privacy Policy

Introduction

Eliza Tinsley Ltd is committed to data security and the fair and transparent processing of personal data. This privacy notice sets out how we will treat the personal data which you provide to us in compliance with applicable data protection law, in particular the General Data Protection Regulation (EU) 2016/679 (GDPR). Please read this Privacy Notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal data, your rights in relation to your personal data, how to contact us and supervisory authorities in the event that you would like to report a concern about the way in which we process your data.

Who are we?

Eliza Tinsley Ltd is a distributor of chian, rope, hardware, office furniture, shopfittings and shelving. Eliza Tinsley Ltd is registered in England and Wales, Company Number 05319310; our registered office is Potters Lane, Wednesbury, WS10 0AS Eliza Tinsley Ltd owns and operates www.elizatinsley.co.uk, www.elizatinlseyfurniture.co.uk, www.rbuk.co.uk, www.edenshop.co.uk and any subdomains of these sites (hereby referred to as Website). This Privacy Notice, together with our terms and conditions and any other documents referred to in them, sets out the basis on which Eliza Tinsley Ltd processes personal data. In relation to our website and for the purposes of the GDPR, Eliza Tinsley Ltd is the ‘controller’ of the personal data you provide to us from this site or as part of general business relations. If you have any queries about this Privacy Notice, the way in which Eliza Tinsley Ltd processes personal data, or about exercising any of your rights, please send an email to info@elizatinsley.co.uk or write to Data Protection, Eliza Tinsley, Potters Lane, Wednesbury, WS10 0AS

What personal data do we collect?

We may collect and process the following personal data: Name, address, Telephone No and E-mail Address

If you:

  • complete a form on our Website;
  • correspond with us by phone, e-mail, or in writing;
  • report a problem;
  • sign up to receive our communications;
  • request to receive information about our products and/or services

If you visit our Website, we may automatically collect the following information:

  • technical information, including the internet protocol (IP) address used to connect your computer to the Internet, login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit to our Website such as the products and/or services you searched for and view, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

How do we use your personal data?

When we ask you to supply us with personal data we will make it clear whether the personal data we are asking for must be supplied so that we can provide the products and services to you, or whether the supply of any personal data we ask for is optional.

Contract performance: we may use your personal data to fulfil a contract, or take steps linked to a contract:

  • to provide the products and/or services to you;
  • to communicate with you in relation to the provision of the contracted products and services;
  • to provide you with administrative support such as account creation, security, and responding to issues; and
  • to provide you with industry information, surveys, information about our awards and events, offers and promotions, related to the products and/or services.

Legitimate interests: where this is necessary for purposes which are in our, or third parties, legitimate interests. These interests are:

  • communicating with you in relation to any issues, complaints, or disputes;
  • improving the quality of experience when you interact with our products and/or services, including testing the performance and customer experience of our Website;
  • performing analytics on sales/marketing data, determining the effectiveness of promotional campaigns.

NOTE: you have the right to object to the processing of your personal data on the basis of legitimate interests as set out below, under the heading Your rights.

Consent: where you have given your consent to receive marketing communications, or we have provided you with products and services in the past (Soft Opt in) we may use your personal data to:

  • send you newsletters, surveys, information about our awards and events, offers, and promotions, related to products and services offered by Eliza Tinsley Ltd which may be of interest to you;

We may do this through the post, by email, text message, online, using social media, or by any other electronic means.

You may withdraw consent from being contacted via direct marketing via the links on any off our marketing e-mails.

Where required by law: we may also process your personal data if required by law, including responding to requests by government or law enforcement authorities, or for the prevention of crime or fraud.

Who do we share your personal data with?

Eliza Tinsley will not pass data to any third parties, except to enable us to complete our contracts with you. For example delivery of your goods. We ensure that these trusted third parties provide the same level of protection as Eliza Tinsley Ltd. These third parties have access to your Personal Information only for purposes of performing these tasks on our behalf.

We will ensure there is a contract in place with the categories of recipients listed above which include obligations in relation to the confidentiality, security, and lawful processing of any personal data shared with them.

Where a third party recipient is located outside the European Economic Area, we will ensure that the transfer of personal data will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission where the data protection authority does not believe that the third country has adequate data protection laws.

We take all reasonable steps to ensure that our staff protect your personal data and are aware of their information security obligations. We limit access to your personal data to those who have a genuine business need to know it.

We may transfer your personal information to other organisations in certain scenarios. For example:

  • If we're discussing selling or transferring part or all of a business, we may share information about you to prospective purchasers - but only so they can evaluate that business;
  • If we are reorganised or sold to another organisation, we may transfer information we hold about you to them so they can continue to provide the Services to you;
  • If required to by law, under any code of practice by which we are bound or we are asked to do so by a public or regulatory authority such as the Police or the Department for Work and Pensions;

We do not sell your Personal Information or Content and will not share or disclose any of your Personal Information or Content with third parties except as described in this policy. We do not share Personal Information about you with third parties for their marketing purposes (including direct marketing purposes).

We sometimes provide you with links to other websites, but these websites are not under our control. Therefore we will not be liable to you for any issues arising in connection with their use of your information, the website content or the services offered to you by these websites. We advise you to consult the privacy policy and terms and conditions on each website to see how each supplier may process your information.

How long do we keep your personal data?

We will retain a record of your personal information. This is done in order to provide you with a high quality and consistent service.

Where there is a contract between us, and we are the Data Controller we will retain your personal data for the duration of the contract, and for a period of six years following its termination or expiry, to ensure we are able to comply with any contractual, legal, audit and other regulatory requirements, or any orders from competent courts or authorities.

We will always retain your personal information in accordance with law and regulation and never retain your information for longer than is necessary.

Where you have consented to marketing communications, you may change your preferences or unsubscribe from marketing communications at any time by clicking the unsubscribe link in an email from us.

How is Personal Data protected?

We take reasonable steps to protect your personal data from loss or destruction. We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your personal data transmitted to our Website; any transmission is at your own risk. Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

Under the GDPR, you have various rights with respect to our use of your personal data:

Right to Access

You have the right to request a copy of the personal data that we hold about you by contacting us at the email or postal address given below. Please include with your request information that will enable us to verify your identity. We will respond with 30 days of request. Please note that there are exceptions to this right. We may be unable to make all information available to you if, for example, making the information available to you would reveal personal data about another person, if we are legally prevented from disclosing such information. Or if your request is manifestly unfounded or excessive.

Right to rectification

We aim to keep your personal data accurate and complete. We encourage you to contact us using the contact details provided below to let us know if any of your personal data is not accurate or changes, so that we can keep your personal data up-to-date.

Right to erasure

You have the right to request the deletion of your personal data where, for example, the personal data are no longer necessary for the purposes for which they were collected, where you withdraw your consent to processing, where there is no overriding legitimate interest for us to continue to process your personal data, or your personal data has been unlawfully processed. If you would like to request that your personal data is erased, please contact us using the contact details provided below.

Right to object

In certain circumstances, you have the right to object to the processing of your personal data where, for example, your personal data is being processed on the basis of legitimate interests and there is no overriding legitimate interest for us to continue to process your personal data, or if your data is being processed for direct marketing purposes. If you would like to object to the pressing of your personal data, please contact us using the contact details provided below.

Right to restrict processing

In certain circumstances, you have the right to request that we restrict the further processing of your personal data. This right arises where, for example, you have contested the accuracy of the personal data we hold about you and we are verifying the information, you have objected to processing based on legitimate interests and we are considering whether there are any overriding legitimate interests, or the processing is unlawful and you elect that processing is restricted rather than deleted. Please contact us using the contact details provided below.

Right to data portability

In certain circumstances, you have the right to request that some of your personal data is provided to you, or to another data controller, in a commonly used, machine-readable format. This right arises where you have provided your personal data to us, the processing is based on consent or the performance of a contract, and processing is carried out by automated means. If you would like to request that your personal data is ported to you, please contact us using the contact details provided below.

Please note that the GDPR sets out exceptions to these rights. If we are unable to comply with your request due to an exception we will explain this to you in our response.

Contact

If you have any queries about this Privacy Notice, the way in which Eliza Tinsley Ltd processes personal data, or about exercising any of your rights, please send an email to info@elizatinsley.co.uk or write to Data Protection, Eliza Tinsley, Potters Lane, Wednesbury, WS10 0AS

Complaints

If you believe that your data protection rights may have been breached, and we have been unable to resolve your concern, you may lodge a complaint the applicable supervisory authority or to seek a remedy through the courts. Please visit https://ico.org.uk/concerns/ for more information on how to report a concern to the UK Information Commissioner’s Office.

Changes to our Privacy Notice

Any changes we may make to our Privacy Notice in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes. This Privacy Notice was last updated May 2018 This Privacy Notice is available to view or download as a PDF by clicking here.

What about "cookies"?

At Eden we make use of cookies to help manage our website, make our website easier to use and support the provision of relevant information and functionality. This is done to improve your visitor experience, as well as provide us with information about how our website is used so that we can make sure it is as relevant and as error free as we can make it.

By using our website you agree to the use of cookies as described in this Cookie Policy.

Cookies set across our website can be in the form of session cookies (lasting only as long as your visit to our website) or persistent cookies and may use different technologies, such as JavaScript or Flash.

You can choose to manage the cookies we use on our website through your internet browser settings at any time. Certain cookies may be set as soon as you visit our website, but you can remove them using your internet browser settings.

If you have any questions, require further clarification around our use of cookies or wish to discuss how we are embracing online privacy please contact us.

You can view the cookies that our website collects by clicking this link.

Managing cookies on your computer

  • Internet Explorer
  • Google Chrome
  • Firefox
  • Safari

Managing cookies on your mobile:

  • Android
  • Safari
  • Windows Phone
  • Blackberry

What happens if you disable cookies from our site?

Preventing cookies is likely to impact the functionality or performance of our website and could stop you from using certain services provided through it.

If you choose to disable cookies, we cannot guarantee how the operation of our website will perform during your visit. It will also affect our ability to improve our website, making changes to user preferences.

What are Cookies?

Cookies are small text files that are sent to and stored on your computer, smartphone or other device used to access the internet, whenever you visit a website. Cookies are useful because they allow a website to recognise the device you are using. We use cookies for a variety of reasons, such as to determine preferences, let users navigate between pages efficiently, verify the user and other functions.

More information about cookies can be found on allaboutcookies.org

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Eden Shop Equipment is a trading brand of RBUK a Division of Eliza Tinsley Ltd

Bedford Heights, Brickhill Drive, Bedford, Bedfordshire, MK41 7PH

Company registration number 5319310, VAT number GB881321238

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